The purpose of the Technical Support Policy is to clarify the procedures and information related to providing technical support services to beneficiaries of The Ideal Almutawroon Center for Health Education and Training. This support is intended to assist users when technical issues occur that may hinder the continuity of the training process at the center.
The management of The Ideal Almutawroon Center for Health Education and Training is committed to providing continuous technical, technological, and educational support to all users of the Learning Management System / training platform across all programs. This support is delivered through the available channels published on the center’s website and e-learning platform.
Technical Support Channels
Support via social media messaging applications (WhatsApp)
Direct phone support
Email support
Support through the website technical support form
Covered Support Services
Registered users on the educational platform for training purposes
All trainees enrolled in training courses on the platform
Supervisors of relevant government entities such as the Ministry of Education and the National eLearning Center
Expected Response Time
For live training sessions conducted on the platform, responses are immediate with continuous follow-up and supervision.
For recorded lectures or courses, responses are provided within 10 minutes.
Technical Support Working Hours
Call Center: (0546615599) Available Sunday to Thursday from 10:00 AM to 8:00 PM, including during training sessions.
This policy applies to all beneficiaries of The Ideal Almutawroon Center for Health Education and Training. The center is committed to ensuring its implementation, and all employees are bound by it. Any violation of this policy will result in disciplinary action in accordance with the procedures followed within the center.
